Twitter Failure

Twitter Failure

Twitter Failure: Twitter was unavailable for users worldwide on Tuesday morning, with the site apparently suffering a total outage followed by serious access problems lasting over an hour. Access to the service began failing over the web, mobile and its API (application programming interface, the system that applications use to speak to the Twitter service) at 8:20am GMT, with error messages warning the network is both “over capacity” and suffering an “internal error”. By 10:00am, the majority of the service had returned to some semblance of normality, with the company’s image handling service and home timelines still suffering, but Twitter continued to sporadically fail throughout the day. The company initially confirmed the outage by, somehow, tweeting, from its@support account. We were unable to see the tweet, because Twitter was down. Twitter emailed the text of the tweet to the Guardian, which read: “Some users are currently experiencing problems accessing Twitter. We are aware of the issue and are working towards a resolution.”

The service’s architecture prevented the company from easily expanding capacity by simply adding servers to its back end, and so it would frequently collapse under the weight of its users during major events. And “major” is relative: in 2008, the company buckled under the strain of an Apple keynote.

Twitter Failure

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